No Refunds of Top-ups

No Refunds of Top-ups

Hi

All prisons accept 01/02 numbers for Families - you simply need to tell them that the number is your home number.

I'm afraid we are not able to (as per our terms and conditions) refund any top-ups. This is because Top-ups are treated as cash and as such they are subject to money laundering processes.

We can, however, hold the funds on account until you have the opportunity to use the number again, as long as that is within 3 months. Alternatively, we can move the funds to another account (either yours or a friend/relative's).

Please let us know your preference.

Have a great day.

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