'Top-ups' to a pay monthly account

'Top-ups' to a pay monthly account


When you have a 'pay monthly' account and you top up, you are topping up a number of minutes and NOT a value.

Your account is set to up a highly discounted rate and so, when you top up £10 for 500 mins or £20 for 1000 mins for example, we add the number of minutes to your account, and this may well show as a different value due to your low tariff rates.

Please rest assured that this ensures you get the number of minutes you have purchased, whatever happens.

I hope this helps clarify.

    • Related Articles

    • Issue using Top-Ups via Paypal

      We are aware that some customers have an issue using Paypal to top-up. We have therefore created a method for topping up using your credit card via another payment provider (Stripe) Please follow this link below and choose the amount you would like ...
    • How to use your Call-Guard Feature

      Hi As requested, we have enabled the Call-Guard Feature on your account You chose to filter via DENY LIST / ALLOW LIST delete as appropriate This feature can make sure that you are only contacted by people who you wish to talk to. ALLOW LISTS allow ...