Account Locked - Payment overdue

Account Locked - Payment overdue

Dear,

That is because your account is pay monthly and the automatic collection has not been possible. This monthly payment MUST be collected automatically and popups cannot be used for this.

Because your account payment has failed, the account is now locked.

Please use this link to resolve the issue:

INSERT LINK

Once the monthly payment is made, the account will be unlocked and the top-ups will be available.

    • Related Articles

    • Monthly Payments can't be Not Top-up

      Hi I'm afraid that your account was locked when our system was unable to collect your monthly payment. When the account is locked, not even top-ups will work. Please use this link to unlock the account: LINK Once the above payment is made, then the ...

    • 'Top-ups' to a pay monthly account

      Dear When you have a 'pay monthly' account and you top up, you are topping up a number of minutes and NOT a value. Your account is set to up a highly discounted rate and so, when you top up £10 for 500 mins or £20 for 1000 mins for example, we add ...

    • Card Payment not appropriate

      Thank you for starting your order with Phones for Seniors, for a £19.99 a month Landline Service. If recurring credit card payment is not possible, then here is the process to complete your order using a Direct Debit Plan. STEP 1 To despatch the ...

    • Issue using Top-Ups via Paypal

      We are aware that some customers have an issue using Paypal to top-up. We have therefore created a method for topping up using your credit card via another payment provider (Stripe) Please follow this link below and choose the amount you would like ...

    • Update Billing Details

      For security reasons, your billing information cannot be changed in the portal. We have two ways of achieving this for you: We can take the new card details from you - all we need are the long card number, the expiry date and the CVC code (last 3 ...