The Helpdesk 247

Recent Articles
Card Payment not appropriate
Thank you for starting your order with Phones for Seniors, for a £19.99 a month Landline Service. If recurring credit card payment is not possible, then here is the process to complete your order using a Direct Debit Plan. STEP 1 To despatch the ...
Update Billing Details
For security reasons, your billing information cannot be changed in the portal. We have two ways of achieving this for you: We can take the new card details from you - all we need are the long card number, the expiry date and the CVC code (last 3 ...
Difference between 0800 and 0808 Numbers
0808 and 0800 are exactly the same thing. This is confirmed by the Government regulator site (Ofcom). https://www.ofcom.org.uk/phones-and-broadband/phone-numbers/how-much-does-a-phone-call-really-cost/ 0800 numbers were the first range of numbers ...
DD Mandate form
Please follow the below link to complete a Direct Debit Mandate. https://portal.fastpayltd.co.uk/signup/personal-details/1014/
No Refunds of Top-ups
Hi All prisons accept 01/02 numbers for Families - you simply need to tell them that the number is your home number. I'm afraid we are not able to (as per our terms and conditions) refund any top-ups. This is because Top-ups are treated as cash and ...

Popular Articles
'Top-ups' to a pay monthly account
Dear When you have a 'pay monthly' account and you top up, you are topping up a number of minutes and NOT a value. Your account is set to up a highly discounted rate and so, when you top up £10 for 500 mins or £20 for 1000 mins for example, we add ...
How to use your Call-Guard Feature
Hi As requested, we have enabled the Call-Guard Feature on your account You chose to filter via DENY LIST / ALLOW LIST delete as appropriate This feature can make sure that you are only contacted by people who you wish to talk to. ALLOW LISTS allow ...
Issue Resolved
Dear Customer We have been informed by our supplier that today's earlier issue has now been resolved. Thank you for your patience while the engineers struggled to overcome a wider issue in the UK Telecom networks. We will continue to monitor this, ...
Complete Incomplete Incompleted
Hi We can see that you started to process of signing up for the XXXXXXXXXXXX service, but did not complete it. Do you need any help at all or do you have any questions we can answer? Please don't hesitate to reply to this email, if we can help. Have ...
Issue using Top-Ups via Paypal
We are aware that some customers have an issue using Paypal to top-up. We have therefore created a method for topping up using your credit card via another payment provider (Stripe) Please follow this link below and choose the amount you would like ...

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