'Top-ups' to a pay monthly account
Dear When you have a 'pay monthly' account and you top up, you are topping up a number of minutes and NOT a value. Your account is set to up a highly discounted rate and so, when you top up £10 for 500 mins or £20 for 1000 mins for example, we add ...
How to use your Call-Guard Feature
Hi As requested we have enabled the Call-Guard Feature on your account This feature means that only numbers which you approve will be able to call you through the service To ensure that you can receive calls from your chosen contacts, please go into ...
Dear Customer We have been informed by our supplier that today's earlier issue has now been resolved. Thank you for your patience while the engineers struggled to overcome a wider issue in the UK Telecom networks. We will continue to monitor this, ...
Complete Incomplete Incompleted
Hi We can see that you started to process of signing up for the XXXXXXXXXXXX service, but did not complete it. Do you need any help at all or do you have any questions we can answer? Please don't hesitate to reply to this email, if we can help. Have ...