Popular Articles
'Top-ups' to a pay monthly account
Dear When you have a 'pay monthly' account and you top up, you are topping up a number of minutes and NOT a value. Your account is set to up a highly discounted rate and so, when you top up £10 for 500 mins or £20 for 1000 mins for example, we add ...
How to use your Call-Guard Feature
Hi As requested, we have enabled the Call-Guard Feature on your account You chose to filter via DENY LIST / ALLOW LIST delete as appropriate This feature can make sure that you are only contacted by people who you wish to talk to. ALLOW LISTS allow ...
Issue Resolved
Dear Customer We have been informed by our supplier that today's earlier issue has now been resolved. Thank you for your patience while the engineers struggled to overcome a wider issue in the UK Telecom networks. We will continue to monitor this, ...
Complete Incomplete Incompleted
Hi We can see that you started to process of signing up for the XXXXXXXXXXXX service, but did not complete it. Do you need any help at all or do you have any questions we can answer? Please don't hesitate to reply to this email, if we can help. Have ...
Issue using Top-Ups via Paypal
We are aware that some customers have an issue using Paypal to top-up. We have therefore created a method for topping up using your credit card via another payment provider (Stripe) Please follow this link below and choose the amount you would like ...